I have a Fairphone 4, as well, and I bought it for the very same reason. The previous phone was not a high end model, but it worked well enough for me until the battery just died from one day to the next. Was nothing I could do as it was glued and soldered, and there was no way for an amateur like me to replace it, so all of that still working hardware had to be recycled. That first made me angry, then it made me think, and I looked around and found the FP4 with its promise of being able to replace not just the battery but everything else as well, as well as extensive, long term software support. I have seen two major Android version updates already, and regular security and feature updates, so I am very happy with my buying decision.

I wish I could recommend Fairphone. I bought a “2” new a few years ago as my first smart phone, and while it worked, it wasn’t very robust. I had to replace the “bottom module” (USB charging port and microphone) because it broke, which is ok, these things happen. Then, about a year ago, it went wrong again. I went back to the online shop, and the bottom module was there again. I went to buy it… “out of stock”… “please try asking on the forums”… seriously? Go to the forums, loads of people wanting a replacement module, nobody selling theirs.

Soon after I get an email saying, “good news, android <some number> is now available for the Fairphone 2”, and they were singing and dancing about how it was a load of hassle etc. etc. to port. Great, but no use to me if I can’t get spares.

Much to the annoyance of my other half, I bought a Fairphone 3. After a while that started going buggy and not charging. There were a few other issues with it, so I thought I would send it back to get fixed. When I read the details of sending it back, they said to make sure it was backed up as it will be wiped “due to GDPR”… wtf??? That has nothing to do with GDPR - that’s your poor data hygiene.

My Fairphone 3 isn’t rooted, and I don’t use google accounts, so it would be very difficult to back it up properly. I understand, if it’s totally broken, there may be no way to retrieve the data, so you might loose it all, but that has nothing to do with GDPR.

I’ve not bothered sending it back, so it’s yet another chunk of e-waste. A mate gave me his old Samsung s20, so I’m going to use that until it breaks.

I really want the company to succeed, but at this rate, it’s cheaper and probably better for the environment if I just buy a second hand old “flagship” phone instead.

I am never buying Fairphone again 😢