• 7 Posts
  • 401 Comments
Joined 1 year ago
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Cake day: August 7th, 2023

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  • Only if he shows me that he wasn’t destroying the company, but building networks to leverage crises into profit.

    Which, it would seem, is what he and the rest of the C-suite team did.

    They bought out the old owners and signed up a bunch of new customers that we didn’t understand how to work with (new industries with different requirements, we were very specialized toward a few professions and our staff’s knowledge and skills reflected that). They also brought in fresh, inexperienced people to manage the clients, so we didn’t really get very good on-boarding results and didn’t generate good documentation for the help desk to work off of. Right off the bat we did a bad job for these new customers and it took us a long time to do it, while our long-time customers had their wait times go up by an unacceptable amount.

    My team was running at their limits, but I was not allowed to let up at all because we needed to get the tickets down. 9 hours days were the minimum, 9.5-10 were the norm. We hadn’t hired any new people when we added the new clients and the new clients generated tickets at 1.75x the of rate existing clients, and they were still signed up more. After months of begging, they hired two people for Tier-3 positions without testing them technically. They were both from corp call centers and had previously read scripts with troubleshooting steps on them. Neither had ever logged into a router. This is where I quit.

    Within four months of my departure (and a few others at my level around the same time, we had all had enough) the company had lost 30% of their clients, two of which were huge 250-person entities that were cash cows for biling. Four months later the owner-operators sold the whole thing to another company, getting high level jobs, equity and cash out of it. As far as I know they’re all still working for the bigger company. Even if they lost money buying and selling, chances are they’re on top in the long run.







  • Mechanical keyboard users are synth lovers that don’t realize it yet. Want to spend a lot of money on a niche interfacing device with tons knobs, buttons and faders that other people will look at, and then say “Oh cool I guess,” but will have you simultaneously praised and ridiculed on the internet for your choice? That’s synths baby!




  • But… PR is part of the US and is a wonderful place full of kind people. I spent one of the best vacations of my life there going all the way around the island (and Culebra!) and it was nothing but gorgeous views, great food, friendly people (it does help to speak Spanish so you understand how friendly they are) and relaxing days.

    And that was when the country was getting rocked by earthquakes and had recently been battered by a few climate-change monster hurricanes. Screw people who hate on PR, that place rocks and is more resilient than your average conservative commentator.