I have a strong dislike for self checkout. I don’t want to figure out the code for the onions I am trying to buy and weigh them out or the type of apple or carrots. It’s fine if it’s just scan items but anytime I have something without a barcode I stand in line and wait for a cashier. I feel like they are trying to get me to do the work of staff without any discount on price for doing it.
I hate that attitude of “trying to get the customer to do the employee’s work”.
But, then my perception of self checkout machines is the same as speedy checkout/X# items or less checkouts. If I have a handful of items, like one large reusable grocery bag or so, I much prefer to check myself out. (Even if I have items with a code or a coupon that needs employee verification.)
If I have a large shopping trip, I’ll use the checkout lanes with a cashier.
Though I do find it aggrevating when a company tries to replace all checkout lanes with self checkout (I’ve been on both sides of that, as a customer and as a front end supervisor, and it sucks). Self checkout should be an option for customers, and they can choose between a speedier experience “doing the work” themself, or waiting in line for a cashier.
Really? All the produce I deal with have a numerical code, or you can search by picture, or search by keyword. pretty simple. Self checkout is so much more efficient. I hate it when i have a full cart and can’t justify the self-checkout line. We need phone barcode checkout like Sam’s club for everything.
I always just pick up the portable self scanner and scan items as I put them in my cart. By the time I get to self checkout everything is scanned and I just pay. Pretty much every major grocery chain in my area (Netherlands) does that, it’s not common where you live?
The only self scanning store I know of is Sam’s club (large bulk type store). I also believe Walmart is changing to that as well (same parent company). Unions here in the US are trying to stop self-checkout wherever they can.
Different cultures, different features. Some places in Denmark have that, where you can just scan and pay with your phone and just leave. Never seen security in a supermarket and the most you have to do is show the cashier that the phone screen is green (meaning you paid).
In Romania, there are the cart & self scan checkouts, but there are also checkouts where you put your stuff in the cart, then an employee scans them like usual, then you go and pay for your stuff at a machine. Both are watched, with security.
I don’t want to figure out the code for the onions I am trying to buy and weigh them out or the type of apple or carrots. It’s fine if it’s just scan items but anytime I have something without a barcode I stand in line and wait for a cashier.
I won’t change your preferences, but for me it seems more natural for buying stuff in bulk, like vegs, candies.
I have a strong dislike for self checkout. I don’t want to figure out the code for the onions I am trying to buy and weigh them out or the type of apple or carrots. It’s fine if it’s just scan items but anytime I have something without a barcode I stand in line and wait for a cashier. I feel like they are trying to get me to do the work of staff without any discount on price for doing it.
Easy, unless an employee is actively hovering over you, everything is bananas. The code is 4011.
I hate that attitude of “trying to get the customer to do the employee’s work”.
But, then my perception of self checkout machines is the same as speedy checkout/X# items or less checkouts. If I have a handful of items, like one large reusable grocery bag or so, I much prefer to check myself out. (Even if I have items with a code or a coupon that needs employee verification.)
If I have a large shopping trip, I’ll use the checkout lanes with a cashier.
Though I do find it aggrevating when a company tries to replace all checkout lanes with self checkout (I’ve been on both sides of that, as a customer and as a front end supervisor, and it sucks). Self checkout should be an option for customers, and they can choose between a speedier experience “doing the work” themself, or waiting in line for a cashier.
Really? All the produce I deal with have a numerical code, or you can search by picture, or search by keyword. pretty simple. Self checkout is so much more efficient. I hate it when i have a full cart and can’t justify the self-checkout line. We need phone barcode checkout like Sam’s club for everything.
I always just pick up the portable self scanner and scan items as I put them in my cart. By the time I get to self checkout everything is scanned and I just pay. Pretty much every major grocery chain in my area (Netherlands) does that, it’s not common where you live?
The only self scanning store I know of is Sam’s club (large bulk type store). I also believe Walmart is changing to that as well (same parent company). Unions here in the US are trying to stop self-checkout wherever they can.
Different cultures, different features. Some places in Denmark have that, where you can just scan and pay with your phone and just leave. Never seen security in a supermarket and the most you have to do is show the cashier that the phone screen is green (meaning you paid).
In Romania, there are the cart & self scan checkouts, but there are also checkouts where you put your stuff in the cart, then an employee scans them like usual, then you go and pay for your stuff at a machine. Both are watched, with security.
I won’t change your preferences, but for me it seems more natural for buying stuff in bulk, like vegs, candies.