Hello, I have this laptop and need to update it, but the internet seems to be unable to connect. here are some details. at first it worked, but after i updated it (i think) it stopped working. I tried to enter the home’s wifi password and such, but now it says (cant connect to this network). it doesn’t even prompt me to enter the password anymore, it just automatically “connects” and says the error. I can’t even forget the network, it only says connect when i right-click it. I tried to restart the network and nothing happened, and i deleted the wifi driver and still nothing. I honestly don’t know what to do. if you have any ideas. do tell, thank you.

  • jws_shadotak@sh.itjust.worksEnglish
    4·
    1 year ago

    Hard plug it to Ethernet if you can. If it still persists then try repairing it using a win10 or win11 installation USB.

    It definitely needs the WiFi driver now that you’ve deleted it. Windows will take care of that as soon as you plug it in to Ethernet.

    • Scrimby@lemm.eeOPEnglish
      2·
      1 year ago

      im sorry to sound stupid, but where would i find an ethernet cable? would it be connected to the router?

      • Scrimby@lemm.eeOPEnglish
        2·
        1 year ago

        what would happen if i didn’t have one/ didn’t have a port? if i went with the windows install how would i do it without internet?

        • phanto@lemmy.ca
          2·
          1 year ago

          Can I make a recommendation? If you look up snappy driver installer origin, from https://www.glenn.delahoy.com/snappy-driver-installer-origin/ and download the program and the network drivers onto a thumb drive, you can run that program and reinstall the wifi driver without having to muck about with finding the exact driver on HP’s site. I’d give that a try before nuking the whole system. If you do have to reinstall Windows, the installer will have its own network drivers. If it is software, you’ll be able to get online without any trouble. If the wifi card is dead, the installer won’t help you.

      • luminariaprincess@lemmy.world
        2·
        1 year ago

        Ethernet cables are still commonly sold. It would connect from the back of the router to the ethernet port on your computer.