Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy
gizmodo.com
Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

Trade groups told the FTC a simple “Click-to Cancel” proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

  • Gingerlegs@lemmy.worldEnglish
    10·
    1 year ago

    Lol, making us go to the actual website, not the app. Making us hunt down somewhere in “settings,” and not billing, to find the cancel button. Then clicking through 4 pages to complete the process…

    Solid defense on that line of thought

    • Cordoro@lemmy.worldEnglish
      4·
      1 year ago

      Some of these issues can be Apple and Google’s fault since they control subscriptions if you buy through the app, but the company that makes the app controls your subscription if you subscribed outside of it. So it might be against the App Store terms of service to allow you to unsubscribe from inside the app. There’s a hidden setting on iOS to control all subscriptions which can be better or worse depending on your perspective.