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This undercover warranty investigation is a one-year follow-up from our series that investigated ASUS for motherboards incinerating AMD CPUs, at the end of which ASUS promised a number of improvements to its then-anti-consumer warranty processes. Spoiler alert: They’re still anti-consumer. We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick (“drift”). The device also had a broken microSD card. ASUS then pointed to the world’s tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn’t pay within 5 days. It felt like extortion. If you’re wondering whether ASUS is worth buying, the answer for anyone who values support should be “no.”

We have now tested ASUS’ motherboard and ROG Ally warranty and RMA processes. Both have been anti-consumer experiences.

  • pacoboyd@lemm.ee
    3·
    7 months ago

    Honestly, I’ve had nothing but good luck with Asrock. The few times I’ve needed at MB replacement (one was for a 2 year old board that had a known issue, Intels fault, not theirs) they just sent me a replacement board after I sent mine in.

    Its probably been 5 years since I’ve had to use thier RMA process, but I’m still putting Asrock boards in everything I build. I build for pretty much all my friend and family circle (probably 3-8 builds a year) and I don’t know of any that have had an issue so far (they would for sure come back to me for help if they did).

    Taichi is such a great enthuaist line and Steel Legend is a great mid range. I’ll always recommend them.