I’m looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I’d like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.

Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?

  • boli99@alien.topBEnglish
    3·
    1 year ago

    families wont work like that

    families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying ‘um’ and ‘er’ and occasionally using inappropriate tech words because they saw them on tv on CSI last night.

    careful when trying to get family do do stuff like this… you’ll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they’ll ask you if you put in a ticket for it yet.

  • iamabdullah@alien.top
    BEnglish
    3·
    1 year ago

    Why are you trying to implement a ticket system for your family… this is absolutely overkill and silly. Stop.

  • Old-Knitterhemd@alien.topBEnglish
    2·
    1 year ago

    How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.

    I do not get it.

  • scriiby@alien.topBEnglish
    2·
    1 year ago

    Sorry dad I told you don’t call me, open a ticket or I won’t give you support

    • lolozen@alien.topOPBEnglish
      1·
      1 year ago

      Yes but it’s not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don’t want to have my all famille to have to create an account

  • therealsimontemplar@alien.topBEnglish
    1·
    1 year ago

    We use the Deck app in Nextcloud to manage some kanban boards. Nextcloud isn’t simple by any means but there are docker images or install packages for lots of platforms, including raspberry pi. It’s a pretty “heavy” solution for just kanban but it’s nice for file sharing and access, among other things.

  • JzJad12@alien.topBEnglish
    1·
    1 year ago

    I have used zammad for basically the same thing, looks nice and it’s simple.

  • IsPhil@alien.topBEnglish
    1·
    1 year ago

    You could setup some sort of form they could fill out. I have a google forms for simple stuff (I know not self-hosted), but you could self host one (or make one) as well. Again, I think nextcloud has a forms plugin, but you could use something like Budibase. Their screenshots even mention ticketing lol. Easiest way to do this imo since your folks will just go to the site with the form, add a description, click some boxes and then you’ll see them later.

    I’ve only done basic stuff with Budibase (over kill for what I needed), but you can just slap it on a docker container.

    • lolozen@alien.topOPBEnglish
      1·
      1 year ago

      I’d like something with a work flow not a workaround, like uvdesk or osticket but without the other tools than notification mail and ticketing, but if there is nothing more simple I’ll go with those

      • IsPhil@alien.topBEnglish
        1·
        1 year ago

        I only did super basic stuff with Budibase since I didn’t need all its features, but I believe it does let you make workflows and automations. But unfortunately I couldn’t tell you more about it specifically.

        If you need something more complex than a form though, the only other thing I could personally recommend is something like a Kanboard (is on docker, and it has a docker compose file on the github). You can add family to it, they could make a card, and it has automations that you can setup and plugins. The only downside is that it’s not the prettiest option, but it has plenty of functionality.

        There’s obviously many other suggestions from others, hope you find something that works for you and the family. And hey, maybe if you find something good, share it too! Would love to see what you come up with.

      • unofficialtech@alien.topBEnglish
        1·
        1 year ago

        I mentioned that you should consider if you want your support system on the same infra as the system that could be an issue. Creates a catch 22, but you could look at HESK. Simple, email flow. It’s SysAids free thing. It itself I don’t know if it’s dockerized, but you pull a simple nginx/apache+php install, setup a db container (it may support sqlite, can’t remember) and you’re golden.